Refund Policy

In short

• You can ask for your money back within 15 days of paying for a six-month plan.
• You do not need to give a reason.
• We return the money to the same bank account it came from, within 7 business days.
• The trial plan, monthly extensions and the twelve-month lessons-only plan are not refundable under this policy.

1. Which plans

• Refundable within 15 days: both six-month plans — the one with everything and the lessons-only one.
• Not refundable under this policy: the one-month trial plan, one-month extensions, and the twelve-month lessons-only plan.
• The free plan costs nothing, so there is nothing to refund.

The refund window counts from the day your payment reaches us.

2. How to ask

• Write to hotro@tempofin.study, or send a request from the Support page in the app, from the email address of your account. Say that you want a refund and which plan. If you have the transfer details (date, amount, reference), add them; it helps us find the payment.
• You do not have to explain why.
• Only a person at Tempofin can approve and make a refund. Our AI support assistant cannot promise one; if you ask it, it will pass your request to a person.

3. How we pay you back

• We check the payment and, if the request is inside the window, we make the refund by bank transfer to the account the payment came from.
• The refund is for the full amount you paid (after any discount you used). We do not make partial refunds.
• We aim to complete the transfer within 7 business days (Vietnamese business days) of receiving your request.
• When a plan is refunded, its paid access ends and your free account stays open.
• We do not deduct any fee from the refund. If your own bank charges you for receiving a transfer, that charge is outside our control.

4. How you can pay today

Today we accept payment only by bank transfer in Vietnamese dong to our Vietnamese bank account. We do not yet accept cards or other international payment methods. If we add them, this page will explain how refunds work for them.

5. Paid twice, wrong amount, or plan did not open

If you transferred twice, transferred the wrong amount, or paid and your plan did not open, write to us with the transfer details. We will check the bank record and fix it: open the plan, or return money that should not have been taken. We handle these cases separately from the 15-day refund above.

6. Your legal rights

This policy does not limit rights you have under mandatory consumer law where you live. If you are a consumer in the EU or UK, you may have a statutory right to cancel a distance contract within 14 days. Our 15-day refund is separate and in addition for the plans listed in section 1.

7. Contact

hotro@tempofin.study. Our Terms of Service and Privacy Policy apply as well.